In the dynamic landscape of mortgage broking, the role of Virtual Assistants specialising in mortgage and loan processing has become increasingly indispensable. These professionals streamline operations and ensure businesses remain agile and responsive to the fast-paced market.
Today, we delve into Joan’s experiences as a dedicated Virtual Mortgage and Loans Processing Support Assistant (VA) at Virtual Office Angels. She has been instrumental in helping businesses navigate the complexities of mortgage applications and loans processing with unparalleled proficiency.
A Glimpse into Joan’s Journey
Joan started her journey to work for Virtual Office Angels in 2018. For nearly six years, she has contributed her extensive knowledge to her assigned Australian clients in the mortgage broking industry. Her contributions have been described as a significant boon to their businesses, demonstrating how a skilled Virtual Assistant can impact a company’s day-to-day operations.
Her dedication and skill set have made her an invaluable asset, showcasing the level of service Virtual Office Angels prides itself on since its inception in 2010.
A Day in the Life of a Mortgage and Loans Processing VA
For Joan, a typical day begins with prioritising tasks based on urgency and client instructions, emphasising the importance of staying organised and responsive.
Her duties span various activities, notably data entry on her assigned client’s crm (based on Fact Find), assist in research and servicability calculations using advanced tools for eligibility assessments and supporting document preparation and submission, ensuring each application is compliant, managed precisely and submitted on time
Tools of the Trade
She is adept and is experienced in the use of essential software and tools in her work, notably Mercury Nexus, Flex, Apply OnLine, Salestrekker, MyCrm, Adobe Acrobat, MS Excel, MS Word, and Quickli. These resources are paramount for precise data management and efficient calculations that are vital for the accurate computation of loan amounts, Loan-to-Value Ratios (LVRs), etc.
Having the knowledge and expertise in using these tools enhances the meticulous entry and updating of data, facilitating the streamlined submission of applications to lenders.
Her proficiency with technology is critical to upholding the exemplary standards of service Virtual Office Angels’ clients have grown to expect.
This adeptness ensures tasks such as data entry in Customer Relationship Management (CRM) systems, servicing and updating information, and communicating with banks and clients for necessary documents are conducted precisely and more efficiently.
Staying Ahead of the Curve
The mortgage sector is characterised by its constantly changing regulatory framework. Joan proactively keeps abreast of the most recent regulations and lender guidelines by leveraging the systems provided by brokers’ aggregators, which are rich sources of the latest industry information.
Additionally, she taps into trusted groups and websites, such as Finance & Coffee, which is known for disseminating up-to-date news in the mortgage industry.
Joan’s dedication to continuous learning ensures that her work and results are always compliant and aligned with the latest industry benchmarks.
This proactive approach to professional development is highly encouraged as part of at VOA’s services to meet and exceed the evolving standards and expectations of the mortgage landscape.
Overcoming Challenges
Joan recognises that the most significant hurdle in her position stems from managing a high volume of work, particularly when handling multiple applications, each with its distinct documentation and requirements. This challenge is amplified as the client’s business expands, putting pressure on the limited hours available to support them.
However, Joan emphasises the critical role of effective priority and time management in overcoming these obstacles. By prioritising tasks according to their importance and urgency and employing a well-structured to-do list, she ensures that all assignments are tackled with the requisite accuracy and attention to detail.
The Joy of Service
At the core of her professional satisfaction, Joan revels in the gratification of being in a position to assist other people secure their dream homes. She cherishes being a pivotal part of such a significant milestone in their lives, supporting them in making well-informed decisions to optimise their loan conditions and save on interest where possible.
The sense of accomplishment derived from witnessing loans successfully processed and settled, coupled with the knowledge that her diligent efforts were instrumental in achieving these outcomes, underscores the rewarding essence of her role as a Mortgage and Loans Processing Virtual Assistant.
Joan’s approach to ensuring she meets or exceeds client expectations revolves around transparent, open, and timely communication.
Maintaining transparent dialogue throughout the mortgage process minimises errors and enhances her ability to deliver efficient results. Prompt responses to inquiries and requests further enable her to provide outstanding and efficient service.
Conclusion
Joan exemplifies the significant value and expertise that Virtual Office Angels’ remote professionals bring to the mortgage industry. Through a blend of efficiency, industry insight, and strategic problem-solving, our VAs like Joan are redefining service excellence in mortgage broking.
Whether you’re an emerging broker or an established firm seeking to optimise your operations, Virtual Office Angels provides the expertise and support necessary for success. Connect with us today and discover how our Mortgage and Loans Processing Virtual Assistants can transform your business operations.
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